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LMi.net Webmail
Frequently Asked Questions (FAQ)

• I just logged into Webmail for the first time - where is all my e-mail?
• My address book in Webmail is missing - what happened and how do I get it back?
• I want to be able to check my mail in two locations! What can I do?
• Is Webmail secure?
• Webmail seems slow. How can I speed it up?
• I can't seem to delete email from the webmail interface.
• I was working on an email in Webmail for several hours, and when I tried to send it, I got an error.
• What is a "username"? Is that the same as my email address?
• How can I get my domain name to appear on my outgoing email?
• Can Webmail keep track of my outgoing messages?
• Does Webmail work with SpamAssassin?
• Is there documentation for Webmail?

It's probably on the hard drive in the computer that you usually check your mail from. This is because of the way that POP clients (such as Outlook or Eudora) work. When somebody sends you an e-mail message, it sits on our mail server and waits for you to retrieve it. When you check for mail, your POP client connects to our mail server and downloads your messages onto your computers hard drive and then deletes them from our mail server.

When moving our Webmail system to a newer, faster server, we found that the one piece of information that wasn't easy to move over automatically is the saved addressbook. Few of our customers use this feature, but for those that do, here's how to move your data:

1) Login to the old webmail site - be sure to set the server to pop.lmi.net (not imap.lmi.net) when you login.

2) Click on Address Book, then Import/Export. WE recommend exporting as a CSV (comma separated values) file. The file will be transferred to your hard disk, after which it can be if needed be edited with a text editor, or Excel.

3) Now, open the new webmail, click Address Book, then click Import/Export. Set the format to comma separated values. Click the Choose file button and select the address book file on you hard disk. You may need to specify which data goes in which field.

The good news is that most POP clients have options you can check off to tell it to leave a copy of messages on the server for a certain amount of time. You should probably set that for no longer than a month. Seven days is probably a good number. You should also probably check off any options to the effect of deleting from the server when deleted from your inbox. This is to keep you from having to download two copies of the same piece of spam or large attachment. If you're using POP clients at both locations instead of the webmail interface, you should probably tell both POP clients to leave a copy of messages on the server.

Absolutely! You will notice that by default we use a secure connection (https) to the webmail server. This means that anything you type (such as your password to login) in encrypted before sending over the net.

If for some reason the browser you are using does not support secure HTTP, you can connect with standard HTTP by using http://webmail.lmi.net/horde/imp.

If you have many hundreds or thousands of emails stored on the server, it takes time for the webmail program to read through and process them, which can really slow things down. If you're experiencing long delays when using email, try trimming down how many old emails you keep on the server.

Click the Options button, then "Deleting and Moving messages" under Mail Management. There is an option "When deleting messages, move them to your Trash folder..." Make sure this is off (not checked).

Also, you get the error message from your browser "Document Contains No Data" or "Document is of Zero Length." (typically while using Netscape 4.7), this is nothing to worry about, as the message actually does get deleted, though you'll need to refresh your inbox to see it disappear.

If you spend over three hours composing an email, your session will timeout and the email will be lost. This can be prevented by keeping your session active. An easy way to do this is to turn on automatic checking for new mail under Options, and then keep a window open to your inbox, which will continually refresh looking for new mail.

For each email address we assign a "username" and password. The username is often (but not always!) the same as the part of the email before the "@" sign. Here are two typical examples:

Email address: georgeforman@lmi.net
Username: georgeforman
Password: Big-Hit!

Email address: alice.cooper@crazymusic.com
Username: alicec
Password: t0ngue0nf1re

By default, Webmail will assume your address is "username@lmi.net". If you want to change this, login to webmail, click the "Options" button, then "Personal Information". This is where you can specify your full name and email address.

Unfortunately, the webmail software we use does not automatically keep copies of your outgoing messages. However, you can set it to automatically Bcc a copy of all of you email messages to yourself, using the same or different email address. You can set this option by clicking the "Options" button, then "Personal Information". In the field labeled "Address to BCC all messages", enter the email address you want copies of your outgoing messages to go to.

If you are using SpamAssassin on your mailbox, the message will have a special string (such as "****SPAM****") inserted in the subject filed of every message identified as spam. Your regular POP mail client may already be set to automatically delete or move these messages. In Webmail, you will need to setup a custom filter to handle these messages. To do this, click the "Filters" button, then "New Rule". Give the filter a name (such as "SpamAssassin"), and match where Subject Contains "****SPAM****". You can then elect to delete all messages that match this rule. Note: The option to have the message moved to a different folder does not work on with POP accounts.

Our webmail system uses Horde IMP 4.1, one of the most popular and secure webmail programs available. Horde provides a user guide with answers to common questions.