How can I access the phone-based voicemail system?
If you have not been assigned a voice mail PIN code already, please contact our support dept to get one.
Use one of the following methods to reach your voicemail box, then enter your PIN when prompted:
- Dial *99 from your own number.
- Dial your own number, from your own number.
- Dial your own number from anywhere; when you hear the greeting press ‘*’ to access the private menu.
You will need to enter the phone number you wish to check your messages on, to verify the line, followed by the # key.
From there you will enter your voicemail pin, followed the # key and you should be greeted with the main menu for your voicemail system.
How do I change my voicemail password (PIN)?
You can change your PIN via the voicemail menu by logging in then selecting ‘4-3-1’ and entering your new PIN. You can also submit a request to change your pin below.
How can I record a new greeting?
Log in to the voicemail system and then press ‘3’ to manage your greeting.
My MWI (Message Waiting Indicator) or stutter dial tone is stuck on; can I turn it off somehow?
Yes, use the options ‘4-5-1’ to toggle the message waiting indicator for your phone.
Common Star Codes
NOTE: You cannot use these functions while not at your home. You must use * codes on a phone connected to the Phiber Modem.
- Automatic Callback (*66 on *86 off)
- Automatic Recall (*69)
- Call Forwarding (Unconditional): *72 to turn on, *73 to turn off
- Call Forwarding (On Busy (This assumes the users ATA has Call Waiting Disabled, otherwise this is only after 2 calls are active on the ATA): *90 to turn on, *91 to turn off
- Call Forwarding (If No Answer): *92 to turn on, *93 to turn off (After dialing *92, enter the number you want the calls forwarded to. There will be no prompt.)
- Enable International Calling: *343
- Disable International Calling: *353
- 1 Retrieve your messages
- 1 Repeat
- 2 Save
- 3 Delete
- 4 Reply
- 5 Send a Copy
- # Leave as New
- * Back
- 2 Send a Message
- 3 Work With Your Greetings
- 1 Setup a Personal Greeting
- 1 Work With Your Personal Greeting
- 1 Accept New Recorded Greeting
- 2 Change New Recorded Greeting
- 3 Exit Without Saving New Recorded Greeting
- 2 Work With Your Internal Greeting
- 1 Accept New Recorded Greeting
- 2 Change New Recorded Greeting
- 3 Exit Without Saving New Recorded Greeting
- 1 Work With Your Personal Greeting
- 3 Select a System Generated Greeting
- 1 Choose a Type of System Greeting
- 1 Include Your Name
- 2 Include Your Phone Number
- 3 Do Not Include Your Name or Your Phone Number
- 2 Review or Rerecord the Recording of Your Name
- 1 Make a New Recording of Your Name
- 1 Choose a Type of System Greeting
- 1 Setup a Personal Greeting
- 4 Change Settings
- 1 Work with Group Lists
- 1 Add a Group List
- 2 Edit or Delete a Group List
- 1 Add to the Group List
- 2 Remove a Group List Member
- 3 Delete a Group List
- 4 Play the List of Group List Members
- 5 Record a New Name for the Group List
- 3 Review Your Group Lists
- 2 Hands Free and Time Saver Options
- 1 Change Your Auto Play Settings
- 2 Change Your Settings for Urgent Messages
- 3 Change Your Voicemail Preferences
- 3 Security Options
- 1 Change Your PIN
- 2 Change Your Fast Login Feature
- 3 Change Your Skip PIN Feature
- 4 Group Mailbox Options
- 5 Notification Options
- 1 Enable/Disable the Message Waiting Indicator
- 6 Additional Settings
- 9 Live Message Screening Settings
- 1 Work with Group Lists
- 6 Retreive Deleted Messages
- 1 Repeat the Message
- 2 Restore Your Deleted Message
- 3 Permanently Delete the Message
- 4 Reply to the Message
- 5 Send a Copy of the Message
- # Go to the Next Message
- 7 Logon As Another User
- 0 Get Additional Help
- * Logout