7:22am: We’re currently experiencing a widespread outage for our Phiber customers in the Berkeley and Albany area. Please try and unplug the power cord to your ONT, wait 5 seconds and then plug it back in again. If you continue to have trouble, you may be affected by this outage. We don’t have an estimated time of repair at this time.
Update 7:34am: Many circuits are back online. This outage may have been ongoing for about 5 hours, but looks to be resolved now. Please powercycle your ONT and router. If you continue to have an issue, please contact us at 510 843 6389 ext 4.